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![]() To open the Applications folder, click Go in the Finder menu and then choose Applications. Tip : To add MyDrive Connect to your dock, drag its icon from the Applications folder to the dock. When prompted to select a language, do a soft reset on your navigation device as follows: Press and hold the On/Off button until you hear the drum sounds and the device restarts. Then you can connect your navigation device to start using MyDrive Connect. You can back up your Favourites first using MyDrive Connect. You can select any of the options and click mydrive_save_settings. Once the installation of MyDrive Connect has completed, a pop-up will ask you to confirm the settings. MyDrive Connect is installed on your computer. ![]() If you are not allowed to administer the computer, contact the admin for the computer. You are asked to agree to the terms of the software licence agreement. To read the end user licence agreement, click the link.From the Finder menu at the top of the screen, click Go and choose Downloads.Click the Finder icon in the Dock to switch to Finder.When finished, MyDrive Connect is saved in your downloads folder. Make sure your computer is compatible with MyDrive Connect.If you're using another browser the steps may vary. If you are a first-time user, you need to create a TomTom account and then log in to manage the content of your navigation device through MyDrive Connect. ![]() If you already have a TomTom account, you can now log into MyDrive Connect to manage the content of your navigation device.Then you can connect your navigation device to start using MyDrive Connect. You can select any of the options and click OK. Click Install to accept the default installation folder, or click Browse to select a different installation folder and then click Install.To accept the terms in the licence agreement, select I Agree, then click Next.To read the end user licence agreement, click the link Licence Agreement.If you get a security warning, click Run. If you get a User Account Control window, click Yes.See:įor some older devices it might no longer be possible to purchase or renew TomTom services.Note : If you accidentally close the Download complete window, locate the file InstallMyDriveConnect.exe on your computer and double-click it. If you are still not able to access your LIVE Services, reset your device to factory settings. Make sure that the Traffic service subscription is valid and activated.Ģ. , check again after completing all troubleshooting steps After resetting your device, wait for one hour and then check if your device can connect. f you are still not able to access your services, reset your device to factory settings. Check that the Traffic service subscription is valid and Activatedįor Smartphone Connected devices, make sure your phone is compatible andĢ. If this option is not available on your navigation device, from theįor Mazda Navigation System NB1 LIVE: From the Main Menu, selectĪfter following these steps, you'll see one of these screens:ġ. How do I perform a factory reset on my device?Ĥ. If you are still not able to access your services, reset your device to factory settings. See:Ĭonnecting your GO Discover/ Expert to TomTom services using your smartphoneģ. Make sure your phone is connected to your navigation device. Make sure that the Traffic service subscription is valid and listed as Activated If you're unsure of the model of your navigation device, you can click our chatbot Bongo in the bottom-right of the page to get help identifying your device.Ģ. TomTom GO Discover / GO Expert / GO Camper Max / GO Exclusive GO Discover, GO Expert, GO Camper Max & GO Exclusive If you are still unable to connect, the following steps depend on the type of navigation device you have: In some cases, you might see an error message while trying to connect to TomTom Traffic or LIVE Services. Make sure that you're in a country with TomTom Services coverage. A low battery may prevent your device from receiving TomTom Services. No GPS signal on your navigation device? Here's what to do You should see your current position on the driving view. Make sure that your device has a valid GPS signal. See:Ībout sharing information to use TomTom Traffic or LIVE Services Make sure that information sharing is enabled on your navigation device. TomTom Services are not available when your device is connected to your computer. If you are unable to connect to TomTom Traffic or LIVE Services, do the following:Ĭonnected to the computer.
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